Shipping policy

Where do you ship?

We currently ship throughout the United States. Please allow for additional shipping time due to delays caused by the COVID-19 pandemic.

How much is shipping?

Shipping costs are calculated at checkout and added to your order total.

Where is my order?

Shipping is expected to ship your order within 2-3 business days. For tracking, please click the link provided with your order.

Do you ship Internationally?

Please bear with us, we are working for an effective and fair method for our International customers!

What if my package was stolen or lost?

YIKES!  We are sorry to hear that.  Unfortunately, this does happen.  We cannot refund or replace items if your tracking number reads as "delivered."  We ask you to contact your package courier in this situation.

Can you replace a missing piece?

We Got you!  This is a tricky task to fulfill for many puzzle companies.  However, if you send us a few pictures of the puzzle and the area surrounding the missing piece, we'll gladly send you a replacement.

• The Piece Rescue program is valid for 45 days from the original purchase date.